Terms & Conditions
Session Cancellation Policy
If you need to cancel, please can you give me a minimum of 48 hours' notice. Please cancel your appointment by email at cbtlorraine@gmail.com or by text. Please note that all appointments cancelled within the 48-hour deadline are liable for payment.
In the event that I am unable to provide therapy due to illness or personal emergency, I will contact you by email or text ASAP to notify you and to offer an alternative appointment as soon as possible.
In the event of therapist death or long-term serious incapacity, where I am unable to offer you therapy any longer and unable to discuss this with you myself, you will be contacted by my clinical trustee, who will speak with you to identify alternative sources of therapy that can be accessed.
Payment Policy
To secure your therapy session, payment by BACS is due 48 hours before your scheduled appointment time. Please ensure you add your name as the payment reference so we can identify your transaction. Upon successful receipt of your payment, your session will be confirmed and the Zoom code for our meeting will be sent to you. This advance payment ensures your slot is secured and allows for smooth administrative processing, enabling us to focus entirely on your therapeutic experience during our time together.
Confidentiality Policy
All therapy sessions at Lorraine McLaren Psychotherapy are conducted with the utmost commitment to confidentiality. While the principles and boundaries of confidentiality will be fully explained during your initial session, please be aware that this can only ever be breached in the rare circumstances where there is a credible and immediate risk of serious harm coming to you, to another person, or where legally compelled to do so. In such situations, your safety and the safety of others will be the primary concern.